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Eccles House
Eccles Lane
Hope
Hope Valley
S33 6RW

Tel:
01433 621282

Contact Us

Registration No:
1972326
VAT No:
GB373 3117 67

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CDR Group is accredited to BS EN ISO9001:2008

Copyright 2017
CDR Group
All Rights Reserved


CDR Group
MapInfo Professional Technical Support Policy

As a Premier Partner to Pitney Bowes Software, CDR Group is able to offer telephone, email or fax support for the MapInfo Professional product during normal office hours.  Our support procedures have been Quality Assured and are regularly reviewed and audited to maintain our high standards under ISO 9001.

Support is based on the total number of active software units.  Clients who purchase several copies of MapInfo software can take advantage of the support option by designating two named contact persons for every 25 users requiring support.  The designated contact person(s) will collate queries, call CDR Technical Support line and receive replies.

MapInfo's comprehensive on-line help provides step-by-step directions on using MapInfo features and functionality.  Users may find that the requirements for support are minimised by attending training courses.  Please see CDR's MapInfo training schedule for more details.

CDRs Technical Support service is charged annually and there are NO limits on how many times you use the service.

What type of support does the policy cover?

  • Installation in a Microsoft Windows environment.
  • Network/Multi-User installations.
  • Installation and configuration of ODBC compliant drivers.
  • Understanding concepts, components & tools.
  • Interactive use, pull down menus, tool palettes and standard MapInfo functionality.
  • Data conversion/loading.
  • SQLs, commands, functions and MapBasic command structures.

What type of support is specifically excluded by the policy?

  • MapBasic coding issues.
  • Non-CDR supplied applications.
  • Hardware configuration of printers, plotters and digitisers.
  • Remote database set-up/configuration.
  • CDR Maplets (unless a separate Technical Support policy is in place to cover these.)

How to Obtain Support

Policy holders are entitled to contact CDR Group with queries as often as necessary during the term of the policy by any of the following methods:

  • Tel: 01433 621282 (9:00am - 5:00pm)
  • Fax: 01433 621292
  • Email: support@cdrgroup.co.uk

Your query will be logged and a response given as soon as practically possible by telephone, email or fax.

PBBI MAINTENANCE AND TECHNICAL SUPPORT

A basic level of support is available with Annual Maintenance for a higher cost and provides you with 24 hour on-line access to PBBI's facility.  Please remember that this Technical Support service incurs additional charges.

PBBI's European Technical Support

+44 (0)800 840 0001 (Option 1 > Option 2)

Internet WWW access

http://www.pitneybowes.com/uk

Email

pbbi.support@pb.com

MapInfo software upgrades are covered by a separate maintenance agreement.  Please ask CDR for further information and prices.

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